baij99 Privacy Policy

baij99 is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains what information we collect when you use the baij99 website, app, or services, how we use and store that information, who we share it with, and what your rights are.

By using this platform, you are considered to have given your consent to this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

1. Information We Collect

We collect your information in several ways. The details are outlined below:

1.1 Information Provided at Registration

When you create an account on baij99, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Payment information (such as bKash, Nagad, or Rocket account numbers)

1.2 Identity Verification Information

To comply with applicable regulations, we may verify your identity (KYC). This process may involve collecting copies of your national identity card, passport, or birth registration certificate.

1.3 Usage Information

When you use our platform, we automatically collect certain information:

• IP address and device type
• Browser type and version
• Pages visited, timestamps, and activity history
• Information obtained from cookies and similar tracking technologies
• Transaction history and gameplay data

1.4 Information from Communications

When you contact us via live chat or email, your messages and related information are stored in our system.

2. Purpose of Using Information

baij99 uses the information collected for the following purposes:

2.1 Account Management and Service Delivery

• Creating, managing, and keeping your account secure
• Processing deposits, withdrawals, and bonuses
• Providing gaming services without interruption
• Tracking transaction history and balance

2.2 Security and Fraud Prevention

• Detecting unauthorized access to accounts
• Taking necessary steps to prevent money laundering and fraud
• Ensuring the integrity and fairness of the platform

2.3 User Support

• Resolving issues through 24/7 live chat support
• Sending necessary information and updates by email
• Quickly resolving complaints and queries

2.4 Service Improvement

• Analyzing user experience to improve the platform
• Planning new features and services
• Creating content tailored to the needs of users in Bangladesh

2.5 Legal Compliance

Information may be retained and disclosed where necessary to comply with applicable laws and regulations.

3. Cookie Policy

baij99 uses cookies and similar technologies on our website. Cookies are small text files that your browser stores on your device.

3.1 Cookies We Use

• Essential Cookies: Essential for operating the platform's core functions. Without these, the site will not work properly.
• Functional Cookies: Help remember your preferences and settings, such as language and login information.
• Analytics Cookies: Help us understand how users are using the site, which assists in improving services.
• Security Cookies: Used to detect and prevent fraudulent activity.

3.2 Cookie Controls

You can control or reject cookies by changing your browser settings. Please note, however, that rejecting certain cookies may prevent some features of the site from working properly.

4. Information Sharing and Disclosure

baij99 does not sell your personal information. However, information may be shared in the following limited circumstances:

4.1 Third-Party Service Providers

We may use trusted third-party services for payment processing, technical support, and cybersecurity. These partners receive only the information necessary to perform their specific tasks and are required to adhere to our privacy standards.

4.2 Legal Obligations

We may be required to share necessary information with authorities to comply with court orders, government directives, or legal requirements.

4.3 Responsible Gaming

In the interest of user protection and to ensure responsible gaming, information may be shared with relevant organizations where necessary.

4.4 Business Changes

In the event of a business merger, acquisition, or restructuring, user information may be transferred. In such circumstances, we will notify you in advance.

5. Data Security Measures

baij99 has adopted industry-standard technical and administrative measures to keep your information secure:

• SSL Encryption: All data transfers on our website and app are secured through SSL/TLS encryption.
• Data Encryption: Sensitive information, particularly passwords and payment-related data, is protected by strong encryption algorithms.
• Access Controls: Only authorized personnel can access the minimum information necessary.
• Regular Security Reviews: Our systems are regularly reviewed by cybersecurity experts.
• Two-Factor Authentication: Two-factor authentication is available for additional account security.
• Firewall and DDoS Protection: Our servers are protected by strong firewalls and attack-prevention systems.

However, it is not possible to guarantee complete security when transmitting data over the internet. We make every effort, but users also have a responsibility to keep their account passwords confidential.

6. Data Retention Period

We retain your information for as long as it is necessary to provide services or to meet legal obligations.

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, certain information may be retained for a specified period as required by law.
• Transaction-related information is retained for the period required under financial regulations.
• Once the data retention period has ended, that information is securely deleted or anonymized.

7. Your Rights

As a baij99 user, you have the following rights over your own information:

7.1 Right to Access

You can view the information we hold about you at any time by logging into your account or contacting support.

7.2 Right to Rectification

If there is any error in your information, you can contact us to have it corrected.

7.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Object to Processing

You can object to marketing communications or unnecessary data processing.

7.5 Right to Data Portability

You can request your information in a structured, commonly used format.

To exercise any of the above rights, contact us via live chat or email: [email protected]

8. Protection of Minors' Information

baij99 strictly provides services only to individuals aged 21 and over. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed.

A note for guardians — if you believe a child or minor you know is using this platform, please contact [email protected] immediately.

9. International Data Transfers

Some of our third-party service providers may be located outside Bangladesh. In such cases, your information may be transferred to another country. We ensure that such transfers are completed with appropriate security measures and in compliance with applicable law. For international transfers, we execute data protection agreements with the relevant parties.

10. Third-Party Links and Services

Our platform may include third-party payment gateways (bKash, Nagad, Rocket) and game provider services. These third parties have their own privacy policies, for which we are not responsible. We recommend that you read their respective privacy policies before using these services.

11. Policy Changes

baij99 may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the site. The updated policy will take effect from the date it is published.

We recommend that you visit this page regularly so that you remain informed about the latest privacy policy.

12. Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us in the following ways:

• Live Chat: 24/7 live chat support is available on our website.
• Email: [email protected]

Our privacy team will review your request as soon as possible and take appropriate action.